Jah Tan
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Last activity
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Recent activity by Jah Tan-
Hello DJ! Quick question about the chat simulation - it looks like it'll only work on reactive chats. How about proactive chats? And for URL/Visitor path history-based triggers - is there a way t...
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Hello Dianne! Thank you for your reply! Gotcha! makes sense. Found a workaround though - looks like HTML is being read well by triggers and is accepted to format the email.
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Thank you for Heather! Follow-up question - I tried following the Text formatting recipe for the auto-email trigger and for some reason I can't seem to make the "bold" nor the "Headings" formatting...
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thank you!
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Hello! I have set up a trigger to automatically send an email to the customer when a macro is fired and I would like for a new ticket to be created when the customer first replies to the automatic...
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Do we have a way to send a recurring email reminder based on user tag via trigger/automation?
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Hello! Is there a way for us to automatically route a chat to a different skilled agent if the priority agent is not available? Example: Group A agents should receive Chat A but if Group A Agents a...
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Thank you!
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Hi Cheeny! Thank you for your reply! Our agents are working within our business hours but it seems that some of them are unable to switch online for some reason. Their skill and groups are okay, n...
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Hi Katie! Looks like we are getting a trend of certain agents getting this error message despite our chats within business hours. Connection, Browser, and their profile permissions are all okay th...