Jah Tan
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Recent activity by Jah Tan-
Thank you for this, Ramin! Appreciate the info! :)
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Hello! Just curious for chat department operating hours - since Lite and Team plan does not have the capability to custom change the operating hours, what is the standard chat operating hours set ...
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Hello! Just curious for chat department operating hours - since Lite and Team plan does not have the capability to custom change the operating hours, what is the standard chat operating hours se...
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Hello DJ! Quick question about the chat simulation - it looks like it'll only work on reactive chats. How about proactive chats? And for URL/Visitor path history-based triggers - is there a way t...
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Hello Dianne! Thank you for your reply! Gotcha! makes sense. Found a workaround though - looks like HTML is being read well by triggers and is accepted to format the email.
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Thank you for Heather! Follow-up question - I tried following the Text formatting recipe for the auto-email trigger and for some reason I can't seem to make the "bold" nor the "Headings" formatting...
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thank you!
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Hello! I have set up a trigger to automatically send an email to the customer when a macro is fired and I would like for a new ticket to be created when the customer first replies to the automatic...
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Do we have a way to send a recurring email reminder based on user tag via trigger/automation?
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Hello! Is there a way for us to automatically route a chat to a different skilled agent if the priority agent is not available? Example: Group A agents should receive Chat A but if Group A Agents a...