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Kaitey Withnell

Joined Mar 02, 2022

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Last activity Apr 26, 2023

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ACTIVITY OVERVIEW

Latest activity by Kaitey Withnell

Kaitey Withnell commented,

CommentTicket basics

Hi Zendesk, the UI of the Agent Workspace has recently changed.  The new Ticket Options drop down and changes to displayed page numbers within Views are particularly cumbersome to use since the changes were implemented a few weeks ago.  Not sure if you have any recommendations or would like to take this as feedback. :) 

Issues:

- Page numbers previously displayed a wider range, so you could skip through 4-5 pages at a time.  You can now only skip through 2 pages at a time

- The 'Suspended' View's Ticket Options overlap if you've changed the View order

- When merging tickets within a View, the page continually snaps up to the top when attempting to select a ticket.

View comment · Posted Apr 04, 2022 · Kaitey Withnell

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Kaitey Withnell commented,

CommentWhat's new in Zendesk

Really loving the ability to resize areas in the Agent Workspace, but I find the ticket properties are too spread apart now.  Reducing the spacing between each would be a QOL improvement to eliminate extra scrolling. :) 

View comment · Posted Apr 04, 2022 · Kaitey Withnell

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