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Jonathan Molina

Joined Oct 16, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Jonathan Molina

Jonathan Molina commented,

CommentMeasuring success

Thanks @... works great!

View comment · Posted Aug 20, 2021 · Jonathan Molina

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Jonathan Molina commented,

CommentMeasuring success

Hi all, 

I'm trying to export the Group name assigned to the Organizations on our support account, but in the JSON export the group is shown as an ID rather than the name. 

Also this information does not appear in Explore, because it shows the current group assigned to a ticket, but not the general group. I'm talking about the field shown in green in the screenshot.

Aybody knows how to export that data for all of our organizations?

View comment · Posted Aug 20, 2021 · Jonathan Molina

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Jonathan Molina commented,

CommentBuilding reports

Hi all, 

We are using a custom metric that saves the timestamp of every change of "Step" (step 1 to step 2 to step 3, etc.) for every ticket.

Now we want to obtain the Median but only of the MIN values of this metric, is that possible? The idea is to be able to calculate for every organization that we have the Median value of that first change of "Step". 

 

View comment · Posted Aug 09, 2021 · Jonathan Molina

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