Viktor Hristovski
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Total activity40
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Last activity
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Member since
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Votes1
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Activity overview
Latest activity by Viktor Hristovski-
Viktor Hristovski commented,
We also have the same problem. We have an email member.support@ourcompany.com and this is forwarding to our Zendesk email support address. When i look at the ticket events, the original mail that c...
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Viktor Hristovski commented,
We have the same problem, if our support address is in CC, we are getting tons of suspended emails. This only started recently, before we didnt have any problem
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Viktor Hristovski commented,
Hi Mark, is this help valid for the jira cloud?
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Viktor Hristovski commented,
I would also like to create a custom report, which will show percantage of chats based on wait time average. For instance , to show percentage of chats under 60s, then 60-120 and anything over. Can...
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Viktor Hristovski commented,
Hello, im using this dashboard to view data from our chats. One thing i dont understand is a high percentage of Non-completed chats (almost to 30%). When i go into chat and into the history and i ...
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Viktor Hristovski commented,
Hi all, if i schedule a delivery to an agent , will that email his primary email from his profile, or i can choose another email?
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Viktor Hristovski commented,
Hi all, I would like to do a certain action on a group of tickets (using a specific form) , on Saturday. Meaning all the tickets i recieve on this form (from monday to Friday) , do some action on s...
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Viktor Hristovski commented,
Rob Stack, im trying to show users from my organization but i want the list to show all users (even without submited tickets) but also exclude any suspended users.
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Viktor Hristovski commented,
Lou hello - i wonder if there is a way when creating a new ticket from the helpsuppport (guide) , for the requester to somehow link their issue to an open problem ticket? In other words, if we have...
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Viktor Hristovski commented,
Sean Bourke we are using a permission scheme and they all have it. I have manually checked absolutely all settings on the projects (from the image) and they all match .