Viktor Hristovski
-
Total activity48
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions18
Activity overview
Latest activity by Viktor Hristovski-
Viktor Hristovski commented,
Hello all, we have 2 departments with different operating hours. When the first department is open, but the second one isnt, there is an option to leave an offline message for the second departmen...
-
Viktor Hristovski commented,
For me it worked oposite, i put "ticket field date" is within previous 365, and it activates on the same date as the date set in the field.
-
Viktor Hristovski commented,
Hello Amit, we are exporting dashboards as tables from Zendesk explore into an email and then use microsoft flows for automation, whenever an email arrives, it sends it to an SFTP server where we i...
-
Viktor Hristovski commented,
Gabriel Manlapig, is it possible to use "is within next" and put 0, so the automation is started on the same day as the date of the condition? Thank you
-
Viktor Hristovski commented,
Hello all, its possible that this was addressed before but im curious to know : We have two different Zendesk instances that work independent on each other , and only one instance of Jira. Right no...
-
Viktor Hristovski commented,
We also have the same problem. We have an email member.support@ourcompany.com and this is forwarding to our Zendesk email support address. When i look at the ticket events, the original mail that c...
-
Viktor Hristovski commented,
We have the same problem, if our support address is in CC, we are getting tons of suspended emails. This only started recently, before we didnt have any problem
-
Viktor Hristovski commented,
Hi Mark, is this help valid for the jira cloud?
-
Viktor Hristovski commented,
I would also like to create a custom report, which will show percantage of chats based on wait time average. For instance , to show percentage of chats under 60s, then 60-120 and anything over. Can...
-
Viktor Hristovski commented,
Hello, im using this dashboard to view data from our chats. One thing i dont understand is a high percentage of Non-completed chats (almost to 30%). When i go into chat and into the history and i ...