Viktor Hristovski
-
Total activity19
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions7
Activity overview
Latest activity by Viktor Hristovski-
Viktor Hristovski commented,
I have our company's employees in Zendesk as end-users and we have each users manager in a user field for the user. I would like to know how can i CC, or email their manager. I wanted to use a targ...
-
Viktor Hristovski commented,
Hi SAbra, so we are doing provisioning from okta and we are running into a problem. Okta is trying to push Role , Custom Role and Ticket Restriction to Zendesk and its not passing on (we are gettin...
-
Viktor Hristovski commented,
Hi Eric, even when choosing Tickets as object, im only then able to see the ticket properties, but i cant choose any custom fields to transfer. It might be that AWS hasnt implemented this yet?
-
Viktor Hristovski commented,
Hello. We are using okta to sign-in into Zendesk. I also wanted to pass on 3 fields from okta profile onto Zendesk profile for users (manager, manager email, department) so i made 3 user fields wit...
-
Viktor Hristovski commented,
Hi David, what kind of object from Zendesk should i select, if i want to map custom fields values(like a value from a dropdown) from zendesk to AWS flow? I only see these ones. However im not able ...
-
Viktor Hristovski commented,
@... , what I did was assigned tags to each of the values of the dropdown field. Like your team A , team B and team C with their tags . Then i set additional triggers to add another tag as a copy o...
-
Viktor Hristovski commented,
We also need this option, we are using the jira-zendesk integration and id like to notify the assignee when a jira status changes. I have the statuses setup in a dropdown field
-
Viktor Hristovski commented,
Hi Jacob, yes that worked. I only had to use <@{{ticket.assignee.custom_fields.slack_member_id}}> for it to work. Thank you again so much
-
Viktor Hristovski commented,
Hi All, how would i create a trigger that reacts on when a drop down field has changed its value?I'd like to email people when the dropdown changes from A to B, or B to C etc... Thank you
-
Viktor Hristovski commented,
Hi Jacob, is it possible to @someone in the message? Right now im using {"text": @{{ticket.assignee.first_name}}.{{ticket.requester.last_name}}"} But it posts this in the slack channel as just a ...