ZenIT

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Hello, This is something our team has been also needing from the very beginning of our Zendesk implementation. We do not understand either how it is not yet implemented. There is a lot of informati...

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• ZenIT
• Created December 21, 2022 15:24
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

For our organization it is also a key feature to be implemented. Thanks,

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• ZenIT
• Created December 13, 2022 11:52
• 1 vote

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

Also key for our Zendesk instance in MSF, thanks for noting that

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• ZenIT
• Created December 13, 2022 11:33
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

Hello, We have the same problem here. Agents complaint about how difficult is now for them to follow-up the conversations on tickets when the last comment is at the bottom of the page and it is a l...

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• ZenIT
• Created October 17, 2022 09:25
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

Hello, We are very interested in having this feature in our system and be able to report on received at. Thanks!

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• ZenIT
• Created October 10, 2022 10:49
• 1 vote