Jan-Willem Rossée
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Last activity
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Activity overview
Latest activity by Jan-Willem Rossée-
Jan-Willem Rossée commented,
Upvoting Chad's post because we have similar needs for our help center. Also a related question: Do the "Related to" tags also only apply to the default language of the article?
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Jan-Willem Rossée created a post,
Let agents pick new tickets only if assigned tickets have other status than open?
Hey community, our agents are not adapting to our ticket-status flow very well. First reply to new incoming tickets is usually quick, but after that the outstanding tickets queue just keeps growing...
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Jan-Willem Rossée commented,
Hi James, thanks a great bunch for this awesome recipe! I'll definitely put this to good use in our HC. For those creating a new ticket form and have set up the time tracking app, remember to add t...
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Jan-Willem Rossée commented,
+1 Please make smallest Suite plan min. requirement as well.
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Jan-Willem Rossée commented,
Hello, I just wanted to propose an update to this article. We just spend two weeks of emailing back and forth with ZD-support, only to find there's an important distinction to make, in regards to a...
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Jan-Willem Rossée commented,
Thanks Austin, that did the trick.
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Jan-Willem Rossée commented,
Hi Ricardo, this is a great tip how to follow-up with a customer in case of a bad rating. I'm running into an issue though. Which Macro action would I choose to include the placeholder? The comme...
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Jan-Willem Rossée commented,
I'd like to support the request as stated by Ben earlier in the thread: 1) To allow admins to see other Agent's personal macros2) Ability for an Admin to promote an existing personal macro that was...