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Niclas gmail's Avatar

Niclas gmail

Joined Dec 21, 2022

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Last activity Feb 12, 2025

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ACTIVITY OVERVIEW

Latest activity by Niclas gmail

Niclas gmail commented,

CommentSingle sign-on

There is a bit of inconsistency with the naming… Why is the SSO not called "Sign in with …" ?

 

It would be nice to have a custom favicon for the SSO.

 

View comment · Posted Nov 14, 2024 · Niclas gmail

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Niclas gmail commented,

Community comment Feedback - Help Center (Guide)

Needed to download the /assets too, now it works!

View comment · Posted Jul 16, 2024 · Niclas gmail

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Niclas gmail commented,

Community comment Feedback - Help Center (Guide)

View comment · Posted Jul 12, 2024 · Niclas gmail

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Niclas gmail commented,

Community comment Feedback - Help Center (Guide)

No, I didn't. I am not a web pro, so no ideas…

View comment · Posted Jul 10, 2024 · Niclas gmail

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Niclas gmail created a post,

Post Feedback - Help Center (Guide)

Hello. I tried to upgrade my custom template from v3 to v4, but it doesn't want to show the New request form, giving this error:

 

TypeError: Failed to resolve module specifier "new-request-form". Relative references must start with either "/", "./", or "../".
 

I think I have copied the code from github, but I must have missed something. Anyone has a clue?

I have these pages 100% copenhagen default:

  • templates/new_request_page.hbs
  • script.js

 

https://developer.zendesk.com/api-reference/help_center/help-center-templates/v3/

https://github.com/zendesk/copenhagen_theme/blob/master/

https://developer.zendesk.com/api-reference/help_center/help-center-templates/objects/#new-request-form-object

 

Edited Jul 08, 2024 · Niclas gmail

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Niclas gmail commented,

Community comment Feedback - Ticketing system (Support)

We can't implement our GDPR handling due to this missing. 

We can't rely on customer logging in to the portal or creating tickets, we need to send Product Information news letters, so we can't delete inactive users willy-nilly.

View comment · Posted Apr 12, 2023 · Niclas gmail

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Niclas gmail commented,

CommentSupporting multiple languages in Help Center

Hello. It seems using assets is not supported in Dynamic content?
Firefox says "Can't load image" and Chrome says:

instead of something like this:


The same code works if used directly in the .hbs:

 

One more thing, could you please add "HTML" to the Placeholder on the setup of DC, much like in the HC - Asset properties?

Triggers: {{dc.item_name}}
HTML: {{dc 'item_name'}}
CSS: ?
...

 

View comment · Edited Jan 03, 2023 · Niclas gmail

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Niclas gmail commented,

CommentUsing themes and customizing your Help Center

Unfortunately we do not have permissions checks like those you describe. It is possible to use access JavaScript and call into e.g. the users REST API to get information about the current user.

Taking notes about your request to have more built-in permissions handling in custom pages and/or in the templating language.

Why is {{#if signed_in}} not working in custom hbs, like it does in all the other hbs templates?

Are there other helpers which does not work?

View comment · Posted Dec 27, 2022 · Niclas gmail

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Niclas gmail commented,

CommentUsing themes and customizing your Help Center
but the function seems to always think that the user is not signed in.

This means I can't use this function. (I read about the script thing, but I have no knowledge of scripting.)

A workaround I see is to make articles instead, probably with specific templates. You lose the custom URL though.

View comment · Posted Dec 21, 2022 · Niclas gmail

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