Francis Martens

1. Community
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

Hi,   The same question came up on Atlassian community.If you are looking for an alternative to the Zendesk - Jira integration (or Zigiops), have a look at Exalate which allows for full attachment ...

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• Francis Martens
• Created March 03, 2022 06:38
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. New Feature Request:Link to multiple JIRA instances

Hi people, (I'm with the vendor, but I think that following links promoting Exalate can be helpful for this group)FYI, Exalate (a zendesk approved app) allows for multiple connections such as multi...

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• Francis Martens
• Created December 15, 2021 19:21
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. The ticket is not updated

Hi Suvituulia Valta,Can you (or your admin) check if the webhooks to the exalate node are active?This is necessary such that exalate does know that the status has changedcheck https://docs.idalko.c...

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• Francis Martens
• Created December 15, 2021 19:13
• 0 votes