Recent searches
No recent searches

Anna Sleepwalker
Joined Oct 16, 2021
·
Last activity Oct 24, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Anna Sleepwalker
Anna Sleepwalker commented,
Hi Team,
I've just started testing the Zendesk app for Slack and I have a difficulty setting up the process of creating a Zendesk ticket directly through Slack.
My final goal is to be able to send en email through this created ticket directly to a customer.
But what I'm getting in fact is only the ability to create a ticket with an agent as a requester and assign it to the existing agent as well, which looks a bit like a vicious circle since I can DM or tag the same agent in slack to forward the same info. Of course, I can change a requester later, but when the message is sent, the client can see the line saying that the ticket was created from slack+ agent name and channel name. This is really inconvenient and shows up the unwanted info. I showed on the screenshot below.
Could you please guide me how to set it up properly and get the most of the app?
View comment · Posted Sep 17, 2021 · Anna Sleepwalker
0
Followers
0
Votes
0
Comments