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Anna Sleepwalker

Joined Oct 16, 2021

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Last activity Oct 24, 2021

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Latest activity by Anna Sleepwalker

Anna Sleepwalker commented,

CommentSlack integration

Hi Team, 

I've just started testing the Zendesk app for Slack and I have a difficulty setting up the process of creating a Zendesk ticket directly through Slack. 

My final goal is to be able to send en email through this created ticket directly to a customer.

But what I'm getting in fact is only the ability to create a ticket with an agent as a requester and assign it to the existing agent as well, which looks a bit like a vicious circle since I can DM or tag the same agent in slack to forward the same info. Of course, I can change a requester later, but when the message is sent, the client can see the line saying that the ticket was created from slack+ agent name and channel name. This is really inconvenient and shows up the unwanted info. I showed on the screenshot below. 

Could you please guide me how to set it up properly and get the most of the app? 

View comment · Posted Sep 17, 2021 · Anna Sleepwalker

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