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Johannes Sidarta
Joined Oct 16, 2021
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Last activity Oct 26, 2021
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Latest activity by Johannes Sidarta
Johannes Sidarta commented,
Hi Zac,
Thanks for your reply.
I've tried the Print Ticket History app, it's definitely moving to the right directions.
A couple of things:
- The option to 'hide private comments when printing' only shown in the setup page; ideally during the print too, so that the user can choose whether to show/hide the internal comments every time.
- The resulted PDF cannot show the image, thus it came with a bunch of URLs only
- It's good to be able to select a couple of tickets to print (and zip) at the same time
Thanks
View comment · Posted Aug 30, 2021 · Johannes Sidarta
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Johannes Sidarta commented,
Hi,
Can I use different colours dependent on the row criteria (rather than based on the metric only)?
The following is what I have:
- Metric: Med (First reply time - Business hours)
- Row: Ticket Priority
Example:
What I want is:
- If the Ticket Priority is High and First Response is more than 2hrs, to make it red; within 1-1.9Hrs blue; otherwise green
- If the Ticket Priority is Normal and First Response is more than 8hrs, to make it red; within 4-7.9Hrs blue; otherwise green
View comment · Posted Aug 09, 2021 · Johannes Sidarta
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