Johannes Sidarta
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Last activity
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Activity overview
Latest activity by Johannes Sidarta-
Johannes Sidarta commented,
Hi Zac, Thanks for your reply. I've tried the Print Ticket History app, it's definitely moving to the right directions. A couple of things: - The option to 'hide private comments when printing' onl...
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Johannes Sidarta commented,
Hi, Can I use different colours dependent on the row criteria (rather than based on the metric only)? The following is what I have: - Metric: Med (First reply time - Business hours) - Row: Ticket...