Andrii Kharkavyi

Hi there!

I suppose the answer to my question may be found somewhere above, but I've spent quite some time trying to make it work, but cannot succeed. So my situation is the following.

I am trying to hide and autofill Description and Subject fields in one of the forms we want to start using.

 

I've managed to make this piece of code hide Description and seeking an advice here what should be added to to hide and autofill Subject as well:

 document.addEventListener("DOMContentLoaded", function () {
    function checkTicketId(){
        var descriptionWarpper = document.querySelector('.form-field.request_description');
        var descriptionField = document.querySelector('#request_description');
        var descriptionLabel =  document.querySelector(".form-field.text.required.request_description > label");
      
     
          descriptionWarpper.style.display= "block";
           descriptionLabel.innerHTML = 'Please specify the details of your request';
      
     if(window.location.href.indexOf('6863676337042' ) > 1) {
        descriptionWarpper.style.display= "none";
          descriptionField.innerHTML = 'Hello Zendesk!';
     }
     }
    
    checkTicketId();
});

 

Some things which potentially may be the code behavior:

• We are using a custom theme which was customized years ago.
• We are hiding form selector field and are providing access to ticket form via direct link with this piece of code:

• document.addEventListener('DOMContentLoaded', function() {
  
    var select = document.getElementById('request_issue_type_select');
  
    if (!select) return;
  
    var selectedOption = select.querySelector('option[selected="selected"]');
  
    var urlParams = new URLSearchParams(window.location.search);
  
    if (!selectedOption) return;
  
    var selectContainer = select.closest('.request_ticket_form_id');
  
    var selectedFormId = selectedOption.value;
  
    var targetFromId = urlParams.get('ticket_form_id');
  
    if (selectedFormId === targetFromId) selectContainer.style = "display: none;";
  
  });

I would really appreciate any help with my question..