Lumi

HI, is there a way to hide articles from Search Results and/or Section page by labels or content tags. Essentially, if an article has the content tag 'abcdef', don't show it in the Search results? Thanks in advance!

I've got the following setup

Native/Legacy FB integration set up

Wall posts turned on

• Comments on a Post create new tickets - ON
• Include hidden posts - ON
• Include Wall posts authored by the Page - ON
• Include unpublished posts - ON
• Include private messages - YES

Messaging turned Off (including FB messenger integration)

Agent Workspace turned on

I have multiple FB pages integrated. Each of these have an Ad with a 'Send Message' button. 

The results when customers click the 'Send Message' button is inconsistent. see below

Scenario1 

Requester: Page name

 Subject: [RandomCustomerName] replied to an ad. 

Description: Customer's message and 'via Facebook Messenger' underneath the comment

Scenario 2

Requester: Customer Name

 Subject: Customer's message

Description: Customer's message and 'via Facebook Messenger' underneath the comment

Scenario 3

Requester: Page name

 Subject: [RandomCustomerName] replied to a post. View post(LinktoThePostInQuestion)

Description: [RandomCustomerName] replied to a post. View post(LinktoThePostInQuestion)

Additional Comment: Customer's message

I tried multiple variations with Messaging off/on, Agent Workspace off/on with no consistent outcomes. 

Could anyone please tell me what would cause any of these scenarios? Most important, I am trying to get Scenario 3 working consistently as it's important that agents can see (in Zendesk( what ad the customer is responding to. Thanks!

I've got the following setup

Native/Legacy FB integration set up

Wall posts turned on

• Comments on a Post create new tickets - ON
• Include hidden posts - ON
• Include Wall posts authored by the Page - ON
• Include unpublished posts - ON
• Include private messages - YES

Messaging turned Off (including FB messenger integration)

Agent Workspace turned on

I have multiple FB pages integrated. Each of these have an Ad with a 'Send Message' button. 

The results when customers click the 'Send Message' button is inconsistent. see below

Scenario1 

Requester: Page name

 Subject: [RandomCustomerName] replied to an ad. 

Description: Customer's message and 'via Facebook Messenger' underneath the comment

Scenario 2

Requester: Customer Name

 Subject: Customer's message

Description: Customer's message and 'via Facebook Messenger' underneath the comment

Scenario 3

Requester: Page name

 Subject: [RandomCustomerName] replied to a post. View post(LinktoThePostInQuestion)

Description: [RandomCustomerName] replied to a post. View post(LinktoThePostInQuestion)

Additional Comment: Customer's message

I tried multiple variations with Messaging off/on, Agent Workspace off/on with no consistent outcomes. 

Could anyone please tell me what would cause any of these scenarios? Most important, I am trying to get Scenario 3 working consistently as it's important that agents can see (in Zendesk( what ad the customer is responding to. Thanks!

Is there a limit on the number of values in a drop-down that can be displayed as a ticket field (in the Messaging widget?)? I have a drop-down field with about 160 values and on the widget, it only shows ~20 or so.