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Cameron

Joined Apr 12, 2022

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Last activity Jan 10, 2025

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ACTIVITY OVERVIEW

Latest activity by Cameron

Cameron commented,

CommentWorking with articles in the knowledge base

Are there any plans to make it possible to customise - or better, turn off - content cues in any way? I have also posted in the Community about this but nothing about this feature is useful to us.

View comment · Posted Mar 28, 2023 · Cameron

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Cameron commented,

Community comment Feedback - Help Center (Guide)

Content cues make reporting harder (as others have noted) by creating tags that are difficult to exclude when reporting on ticket volumes more generally. It's not possible to exclude anything from being picked up by content cues, which means we repeatedly see them for information that's included in the email signature for everyone in an organisation (for example) or queries that don't exist in our help center for specific reasons. The feature is at best pointless for my business and I'd like to be able to turn it off entirely.

View comment · Posted Mar 28, 2023 · Cameron

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Cameron commented,

CommentWorking with articles in the knowledge base

Hi, I'm trying to identify what the content cue tags mean so I can understand whether they're useful. However, of the 22 cues I've found in the tag list, only 11 of them are visible in the Help Center. Is there a way to find out what the rest of them are?

Is there a way of excluding particular terms from machine learning? For example, some companies include their registration numbers in their email signature and these get included in the cues, which is extremely unhelpful. Is there a way to remove them from existing cues?

View comment · Edited Apr 12, 2022 · Cameron

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