Cameron

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Understanding Content Cues

Are there any plans to make it possible to customise - or better, turn off - content cues in any way? I have also posted in the Community about this but nothing about this feature is useful to us.

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• Cameron
• Created March 28, 2023 11:32
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Content Cue

Content cues make reporting harder (as others have noted) by creating tags that are difficult to exclude when reporting on ticket volumes more generally. It's not possible to exclude anything from ...

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• Cameron
• Created March 28, 2023 11:30
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Understanding Content Cues

Hi, I'm trying to identify what the content cue tags mean so I can understand whether they're useful. However, of the 22 cues I've found in the tag list, only 11 of them are visible in the Help Cen...

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• Cameron
• Edited April 12, 2022 11:02
• 0 votes