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Christina
Joined Jun 25, 2024
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Last activity Jul 02, 2024
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Latest activity by Christina
Christina commented,
Is there an answer to Haley's question?
https://support.zendesk.com/hc/en-us/articles/4408829019162/comments/5995860912026
View comment · Edited Jul 02, 2024 · Christina
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Christina commented,
Hi,
Our agents have reported that with auto-accept routing enabled, sometimes the messaging ticket does not open automatically, or the sound notification does not play. Instead, they find a ticket that was assigned to them well after it was initially shared with us in their open ticket view. Do you have any suggestions on how we can ensure agents aren't missing these tickets?
View comment · Posted Jun 25, 2024 · Christina
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