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Christina

Joined Jun 25, 2024

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Last activity Jul 02, 2024

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ACTIVITY OVERVIEW

Latest activity by Christina

Christina commented,

CommentZendesk messaging

View comment · Edited Jul 02, 2024 · Christina

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Christina commented,

CommentZendesk messaging

Hi,

Our agents have reported that with auto-accept routing enabled, sometimes the messaging ticket does not open automatically, or the sound notification does not play. Instead, they find a ticket that was assigned to them well after it was initially shared with us in their open ticket view. Do you have any suggestions on how we can ensure agents aren't missing these tickets?

View comment · Posted Jun 25, 2024 · Christina

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