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Kinzey Shields
Joined Oct 21, 2021
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Last activity Oct 21, 2021
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Latest activity by Kinzey Shields
Kinzey Shields commented,
I would just like to repost another post from 8 months ago
"Hi Zendesk Team,
Is there a way to turn off notifications for incoming chats that are in the queue due to not having agents available?
We'd like to keep notifications for chat requests when an agent has the bandwidth to serve a chat but turn off notifications for the ones that fall in the queue. Is that possible?
Thanks in advance."
When you have 40 chats in the queue and you hear your notification for each chat coming into the queue, even when you're not up for a chat yet, it's enough to make someone go insane.
Thank you!!
View comment · Posted Oct 19, 2021 · Kinzey Shields
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