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Steph A
Joined Oct 16, 2021
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Last activity Apr 26, 2022
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Latest activity by Steph A
Steph A created a post,
As an agent in the workspace, I don't want to see notifications for incoming messages if they are routed to a group I am not a member of so that I don't get disrupted by traffic I can not handle.
This is especially disruptive for organisations that uses the broadcasting model for messaging. The agents needs to click on the Conversations button and only then do they know if they can handle the message. If not they get an error pop up:
Posted Apr 26, 2022 · Steph A
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Steph A commented,
This would be very valuable indeed, what seems like a fairly intuitive IVR can actually results in a lot of frustration for some customers.
View comment · Posted Dec 14, 2021 · Steph A
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