Steph A
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Last activity
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Activity overview
Latest activity by Steph A-
Steph A created a post,
Notifications trigger regardless of routing options for chat/messaging
As an agent in the workspace, I don't want to see notifications for incoming messages if they are routed to a group I am not a member of so that I don't get disrupted by traffic I can not handle. T...
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Steph A commented,
This would be very valuable indeed, what seems like a fairly intuitive IVR can actually results in a lot of frustration for some customers.