Luis Rodriguez
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Activity overview
Latest activity by Luis Rodriguez-
Luis Rodriguez commented,
Thanks Elaine! I've been checking and the information seems to capture the first assignee correctly, yet would there be a way to get an actual FCR % metric using this calculation? It seems as it ...
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Luis Rodriguez created a post,
Capture FCR for first agent who solved ticket.
Hello, I've been trying to find a way to know who would be the first assignee to have solved a ticket. Problem: First contact resolution by default is captured for the agent assigned for a specifi...
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Luis Rodriguez commented,
Can I directly integrate the flow builder into the contact form? In order to make it in a way an "Interactive contact form".