Manuel Neethling
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Total activity44
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Last activity
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Activity overview
Latest activity by Manuel Neethling-
Manuel Neethling commented,
Hi Barry Neary I managed:) tickets are now being routed and assigned.
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Manuel Neethling commented,
Hi Barry Neary I have setup the trigger to assign incoming tickets to the group to 2 agents at this time as a test run but from what I see is that the trigger is not firing, below is how I configur...
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Manuel Neethling commented,
Barry Neary Also for the trigger, do I build 2 triggers, 1 for the tag to be added and the other for the routing. And also how to I set the trigger to route the email tickets to specific agents
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Manuel Neethling commented,
Hi Barry, thank you for the response. Will do
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Manuel Neethling created a post,
Configuring omnichannel routing
AnsweredHi all, I need assistance with configuring Omnichannel routing as well as setting up the trigger to route email tickets. We have a support group that specifically deals with support tickets and I n...
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Manuel Neethling commented,
Hi Gab, Thank you for the response, the report was built before I took over. I will have a look at those attributes and revert back.
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Manuel Neethling commented,
Hello Is there any way to eliminate duplicates from appearing in the report, when I pull the report after editing the date the report still pulls through 2 or 3 tickets almost daily that was on the...