Domingo Martín

Hi Dan, thanks for explanation so detalled. Yestderday, after reading severals articles about this issue, we came to the same conclusion.

We also have a connector that reads ZD API's too, so we'll think about doing it in a similar way, through a tool  that records screen video. Fortunately we only need to record voice in a small part of our customer service.

All the best, and thanks again.

 

 

Hello Dan,

Thanks for opening up this issue that affects and concerns many Zendesk customers.

I'd appreciate if you could give us visibility on what tool can solve this technical limitation of Zendesk.