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Michael Eugster

Joined Oct 16, 2021

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Last activity May 27, 2024

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Latest activity by Michael Eugster

Michael Eugster commented,

Community comment Feedback - Ticketing system (Support)

Same here: We need this setting, too.

View comment · Posted Sep 21, 2021 · Michael Eugster

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Michael Eugster commented,

CommentUsing themes and customizing your Help Center

@... Thanks for your answer – the variable was the missing piece in my case. Even though I'm not quite sure if this is the best solution (because there's not way to translate it), this should probably work (not tested yet).

View comment · Posted Aug 13, 2021 · Michael Eugster

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Michael Eugster commented,

CommentUsing themes and customizing your Help Center

Thank you, @.... I already know this guide, but I was looking for an option where I can define a text variable in the settings and then using this variable in my template.

I resolved it by using dynamic content – like this it's also translateable. But maybe there's an even better solution?

View comment · Posted Aug 06, 2021 · Michael Eugster

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Michael Eugster commented,

CommentUsing themes and customizing your Help Center

In this help article I found the option to add a text variable to the help center. How can I use it in my html templates? https://support.zendesk.com/hc/en-us/articles/115012547687-Customizing-the-Settings-panel-Guide-Professional-and-Enterprise-#variable-object

View comment · Posted Aug 03, 2021 · Michael Eugster

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