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Ana

Joined Nov 01, 2022

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Last activity Jul 24, 2024

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Ana commented,

CommentHow to fix issues in Zendesk messaging

My team doesn't use live chat, only tickets and email. How will this affect my team? I suppose we just turn messaging off?

View comment · Posted Jul 24, 2024 · Ana

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Ana commented,

CommentSMS and Text message help

Hi guys big tip here:

You need to add the same tag,  "sms_ticket"  TO THE ORIGINAL TICKET where you sent the text.. it's the only way they won't get a notification of the original ticket. 

THE INSTRUCTIONS ABOVE ONLY ADD THE TAG ONCE THE USER REPLIES!!

 

View comment · Posted Nov 01, 2022 · Ana

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