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Ana
Joined Nov 01, 2022
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Last activity Jul 24, 2024
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Latest activity by Ana
Ana commented,
CommentHow to fix issues in Zendesk messaging
My team doesn't use live chat, only tickets and email. How will this affect my team? I suppose we just turn messaging off?
View comment · Posted Jul 24, 2024 · Ana
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Ana commented,
CommentSMS and Text message help
Hi guys big tip here:
You need to add the same tag, "sms_ticket" TO THE ORIGINAL TICKET where you sent the text.. it's the only way they won't get a notification of the original ticket.
THE INSTRUCTIONS ABOVE ONLY ADD THE TAG ONCE THE USER REPLIES!!
View comment · Posted Nov 01, 2022 · Ana
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