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Alsmadi, Ahmad

Joined Oct 26, 2023

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Last activity Oct 26, 2023

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Latest activity by Alsmadi, Ahmad

Alsmadi, Ahmad commented,

CommentFormatting and customizing your email

I'm encountering an issue where new responses from customer emails include the entire email history within the ticket. So, with each response that occurs in Outlook, the original email content gets repeated and appears in Zendesk, making the tickets look cluttered and confusing. Can someone please provide guidance on how to resolve this problem?

View comment · Posted Oct 26, 2023 · Alsmadi, Ahmad

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