Derek

I always have difficulty finding what I'm looking for in the Zendesk Admin Center. I never know what category to look under to find what I'm searching for. Sometimes the search bar helps, but I'd prefer to have the information structured more intuitively. 

This support article is a great example of how you could make this easier for users but are not. 

Instead of the following first step, which doesn't tell you where the email page is:

> 1. Go to Admin Center, then navigate to the Email page. 

Why wouldn't you want to further help the user by helping them understand where to find it more clearly?

1. Go to Admin Center, expand the channels category, and under "Talk and Email" you'll find the link to the Email page. 

While I'd first love to see the Admin Center organized more intuitively, at least including the appropriate level of detail to help users find what they're looking for in your support articles would be a great way to improve the user experience by limiting user frustration.