Scott Mcloud

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

The oldest support thread I've found on this exact issue was from 2014!  Changes are just around the corner, Zendesk says.  If I want to KNOW an email has sent, then I have to use something other t...

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• Scott Mcloud
• Created September 22, 2022 18:34
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Hi Benjamin, I remain patient, but I have to note that an identical "we are working on this for later this year" was added to a different support chain, but it was dated in early 2021.

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• Scott Mcloud
• Created September 22, 2022 18:29
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. Common issues with email deliverability

But the real problem with Zendesk is that we DON'T get notifications when an email fails to deliver, rendering impotent any attempt to assure confirmation of emails.

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• Scott Mcloud
• Created September 22, 2022 18:26
• 5 votes