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Justin Beeler's Avatar

Justin Beeler

Joined Sep 27, 2022

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Last activity Sep 30, 2022

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ACTIVITY OVERVIEW

Latest activity by Justin Beeler

Justin Beeler commented,

Community comment Feedback - Ticketing system (Support)

Couldn't agree more!  I don't see any reason why a Macro can't support open text box custom fields.  If a user can type in whatever they want when they're on the ticket page, why is Zendesk saying that macros can only do pre-defined inputs??

View comment · Posted Sep 30, 2022 · Justin Beeler

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Justin Beeler commented,

Community comment Q&A - Account and billing

I've been experiencing very high CPU usage from the Zendesk Agent tab I have open in Chrome for years.  They desperately need to invest some time in the optimization of the Agent interface.  I get that there's a lot going on, but not nearly as much going on as the CPU usage indicates.   I keep activity monitor open half the time and kill the "Google Chrome (Renderer)" process that has 16-20% CPU usage.  Each time, I play a little game and think to myself, wonder if it will be Zendesk this time - and guess what - it ALWAYS is.

View comment · Posted Sep 27, 2022 · Justin Beeler

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