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Paula Saboia's Avatar

Paula Saboia

Joined Feb 11, 2022

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Last activity Feb 06, 2025

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ACTIVITY OVERVIEW

Latest activity by Paula Saboia

Paula Saboia commented,

CommentUsing Built by Zendesk apps

Hi guys, after doing the step by step process on the LMS app, I asigned 10 tickets to 2 agents. However the end-user lms-bot@example.com has no tickets created. Could you help me figure out why?
 

View comment · Posted Feb 06, 2025 · Paula Saboia

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Paula Saboia commented,

CommentUsing Built by Zendesk apps

Hi guys! After doing the step by step process and asking for the LMS app to create 10 tickets to 2 asigned agents, we could not manage to find those tickets. The end-user lms-bot@example.com has no tickets. Could you help me figure out why?
 

View comment · Posted Feb 06, 2025 · Paula Saboia

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Paula Saboia commented,

CommentCanais de conversas por redes sociais e de terceiros

Queria entender quando mudou isso:

 

  • A resposta automática é enviada uma vez por dia (não sempre que o usuário final enviar uma mensagem).

Nossas mensagens sempre se ativavam no início de um novo ticket criado e não 1x ao dia.

Elas sempre apareceram no histórico do ticket e seguem aparecendo.

 

Gostaria de entender quando isso mudou e porque não fomos avisados com antecedencia que isso iria mudar.

View comment · Posted Aug 29, 2024 · Paula Saboia

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Paula Saboia commented,

Community comment Feedback - Ticketing system (Support)

I would like to add my +1 on this request.

View comment · Posted Jun 14, 2023 · Paula Saboia

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Paula Saboia commented,

Community comment Feedback - Ticketing system (Support)

Gabriel Silva Como vocês fizeram funcionar? 

A Localização da conta está com o idioma PT-Brasil?

Os clientes estão com o idioma português - Brasil configurado no seu perfil do Zendesk?

Pergunto porque estive testando na SandBox e para mim segue aparecendo "You can say", embora as opções "BOA"e "RUIM" estejam certo.

View comment · Posted Oct 21, 2022 · Paula Saboia

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Paula Saboia commented,

CommentMembros da equipe e grupos

Will we be able to measure how long the agent stayed in a determined personalized status via Explore?

View comment · Posted Sep 30, 2022 · Paula Saboia

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Paula Saboia commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Lisa, sorry for the delay I never received a notification that a new post has been done in this thread.

That's it! If the fallback flow could be disable that would work for us!

Yes, you are correct. Tha Step 2 is necessary for us, because messaging using Flowbuilder can't automatically identify the user based on his/her current URL o any other parameters except giving the email.

View comment · Posted Jun 23, 2022 · Paula Saboia

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Paula Saboia commented,

Community comment Feedback - Ticketing system (Support)

As a Zendesk Admin I would really appreciate having this functionality, just as a Facebook, Twitter or Instagram integration:

- Any comment on a video creates a ticket in Zendesk Support.

I'm available as well to chat if necessary.

 

View comment · Posted Jun 23, 2022 · Paula Saboia

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Paula Saboia commented,

CommentTriggers and automations

Does the condition for comment text work on messaging? We are using Flowbuilder widget.

Thanks!

View comment · Posted Jun 13, 2022 · Paula Saboia

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Paula Saboia commented,

CommentWhat's new in Zendesk

When is the Whatsapp Csat language going to be solved?

View comment · Posted Jun 10, 2022 · Paula Saboia

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