Paula S da Nuvemshop
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Total activity24
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Last activity
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Activity overview
Latest activity by Paula S da Nuvemshop-
Paula S da Nuvemshop commented,
Hi Patricia, thank you for your answer. If it is only English could you please unroll us? I don't remmember reading anything about the language of the EAP in the T&C.
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Paula S da Nuvemshop created a post,
I don't get what the suggestion is
Hi! I have just started using the EAP macro suggestiong, but I don't quite understand what the suggestion is. Taking the example below as a reference: This is the macro suggested, and apart from...
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Paula S da Nuvemshop commented,
Hi! could you please clarify what this part means exactly?"this functionality will be part of a paid plan once it’s launched" Does it mean that clients signed up in the EAP will be automatically in...
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Paula S da Nuvemshop commented,
Gabriel Silva Como vocês fizeram funcionar? A Localização da conta está com o idioma PT-Brasil? Os clientes estão com o idioma português - Brasil configurado no seu perfil do Zendesk? Pergunto por...
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Paula S da Nuvemshop commented,
Will we be able to measure how long the agent stayed in a determined personalized status via Explore?
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Paula S da Nuvemshop commented,
Hi Lisa, sorry for the delay I never received a notification that a new post has been done in this thread. That's it! If the fallback flow could be disable that would work for us! Yes, you are corr...
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Paula S da Nuvemshop commented,
As a Zendesk Admin I would really appreciate having this functionality, just as a Facebook, Twitter or Instagram integration: - Any comment on a video creates a ticket in Zendesk Support. I'm avail...
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Paula S da Nuvemshop commented,
Does the condition for comment text work on messaging? We are using Flowbuilder widget. Thanks!
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Paula S da Nuvemshop commented,
When is the Whatsapp Csat language going to be solved?
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Paula S da Nuvemshop commented,
Hi team! Any news on this? We want to activate Csat for Whatsapp but not with English getting in the way. This correction was planned to Q1/22 according to 2022 Roadmap and we are in end of Q2 with...