Paula Saboia - Agente
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Total activity21
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Last activity
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Activity overview
Latest activity by Paula Saboia - Agente-
Paula Saboia - Agente commented,
Hi! could you please clarify what this part means exactly?"this functionality will be part of a paid plan once it’s launched" Does it mean that clients signed up in the EAP will be automatically in...
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Paula Saboia - Agente commented,
Gabriel Silva Como vocês fizeram funcionar? A Localização da conta está com o idioma PT-Brasil? Os clientes estão com o idioma português - Brasil configurado no seu perfil do Zendesk? Pergunto por...
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Paula Saboia - Agente commented,
Will we be able to measure how long the agent stayed in a determined personalized status via Explore?
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Paula Saboia - Agente commented,
Hi Lisa, sorry for the delay I never received a notification that a new post has been done in this thread. That's it! If the fallback flow could be disable that would work for us! Yes, you are corr...
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Paula Saboia - Agente commented,
As a Zendesk Admin I would really appreciate having this functionality, just as a Facebook, Twitter or Instagram integration: - Any comment on a video creates a ticket in Zendesk Support. I'm avail...
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Paula Saboia - Agente commented,
Does the condition for comment text work on messaging? We are using Flowbuilder widget. Thanks!
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Paula Saboia - Agente commented,
When is the Whatsapp Csat language going to be solved?
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Paula Saboia - Agente commented,
Hi team! Any news on this? We want to activate Csat for Whatsapp but not with English getting in the way. This correction was planned to Q1/22 according to 2022 Roadmap and we are in end of Q2 with...
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Paula Saboia - Agente commented,
You are partially correct. The issue here is the end-users are receiving response from the bot but in a inadequate way. We have Flowbuilder set-up, but we don't have Guide set-up and nothing upload...
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Paula Saboia - Agente created a post,
Avoid answer bot messages being sent to customers in Flowbuilder
Hi I would like to avoid answer bot messages being sent to customers in Flowbuilder, considering we don't have Guide set up. In order words: we want to keep the same flow in Flowbuilder, but withou...