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Melissa West

Joined Jul 13, 2023

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Last activity Aug 07, 2023

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ACTIVITY OVERVIEW

Latest activity by Melissa West

Melissa West commented,

Community comment Q&A - Tickets and email

Has there been any progress on this request? 

View comment · Posted Aug 07, 2023 · Melissa West

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Melissa West commented,

Community comment Q&A - Tickets and email

I created a similar trigger, and it appears to be working as intended. Thank you so much.

View comment · Posted Jul 20, 2023 · Melissa West

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Melissa West created a post,

Post Q&A - Tickets and email

We have a private brand, with a specific set of agents. The agents work on a tiered support model, Level 1, Level 2, etc.

We want to *only* allow Level 2 agents to close or solve tickets. Any tier can still work the ticket, but Level 2 will do the quality review for marking the ticket as closed or solved.

How can this be achieved?

 

Posted Jul 18, 2023 · Melissa West

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