Recent searches
No recent searches

Melissa West
Joined Jul 13, 2023
·
Last activity Aug 07, 2023
Following
0
Followers
0
Total activity
8
Votes
3
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Melissa West
Melissa West commented,
Has there been any progress on this request?
View comment · Posted Aug 07, 2023 · Melissa West
0
Followers
0
Votes
0
Comments
Melissa West commented,
I created a similar trigger, and it appears to be working as intended. Thank you so much.
View comment · Posted Jul 20, 2023 · Melissa West
0
Followers
0
Votes
0
Comments
Melissa West created a post,
We have a private brand, with a specific set of agents. The agents work on a tiered support model, Level 1, Level 2, etc.
We want to *only* allow Level 2 agents to close or solve tickets. Any tier can still work the ticket, but Level 2 will do the quality review for marking the ticket as closed or solved.
How can this be achieved?
Posted Jul 18, 2023 · Melissa West
0
Followers
2
Votes
2
Comments