Laura Hild
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Total activity11
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Last activity
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Activity overview
Latest activity by Laura Hild-
Laura Hild commented,
I agree, that is the first thing I noticed was missing from the new team members page.
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Laura Hild commented,
Thank you! I searched high and low but could not find that page about the settings. That solved it for me!
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Laura Hild created a post,
How can agents change the assignee to unassigned?
AnsweredI have agents that will assign a ticket to themselves, and then when they finish their part of the work, they need to make it unassigned. They do not know who the next person will be to own the tic...
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Laura Hild commented,
Aha! Thank you! That is very helpful to know.
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Laura Hild commented,
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Laura Hild created a post,
Why do I get the error "could not activate field XYZ"?
AnsweredI created custom ticket fields and made them inactive. I now want to add them to my ticket form and I select "activate" but I keep getting the message "could not activate field XYZ". I only have 14...
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Laura Hild created a post,
I cannot find the knowledge capture dataset to add
AnsweredI try to add a new dataset, for knowledge capture, but the only options I see are for Zendesk Support and Zendesk Guide. When I select Zendesk Guide I only have the Knowledge Base dataset as an opt...