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Jeremy Zabner

Joined Sep 13, 2023

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Last activity Sep 13, 2023

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Jeremy Zabner commented,

CommentGetting started with email

Hi, 

Is there a way to turn off all outbound emails by Zendesk?   For context, all out customers reach out to us via our team's google alias. Through that alias, a Zendesk ticket is created.  Do to the complexity of the requests for support, multiple internal & external teams are added and removed from the email thread during the life of that thread.  We want to continue to be reached & respond through the original email thread on gmail and only use Zendesk as a record of support and for metrics. For this to work successfully we need Zendesk to not send emails to our customers which causes them confusion of which thread to respond on. 

View comment · Posted Sep 13, 2023 · Jeremy Zabner

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