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Justin McNabb
Joined Oct 16, 2021
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Last activity Oct 16, 2021
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Latest activity by Justin McNabb
Justin McNabb created a post,
Post Feedback - Ticketing system (Support)
Upper tier support regularly leave internal comments on tickets. This would be the priority of their job position. While often enough they need to make public comments, it would be amazing if on a per agent basis I could set the default comment type. Or at the very least for it to retain the comment type of my last message between tickets.
Posted Aug 06, 2021 · Justin McNabb
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