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Kara Tringali

Joined Sep 27, 2022

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Last activity Jun 06, 2024

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Latest activity by Kara Tringali

Kara Tringali commented,

CommentWorking with articles in the knowledge base

Do I need to do anything to make the labels active?  We added some today and are not seeing any instance of them working. 

View comment · Posted Jun 06, 2024 · Kara Tringali

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Kara Tringali commented,

CommentWorkflow best practices and recipes

Hi Dave,  

Thanks for your reply.  No, we don't - the setting we have on is "enable tags on tickets", which we want.  We just don't want the account name to automatically become a tag. 

 

View comment · Posted Sep 28, 2022 · Kara Tringali

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Kara Tringali commented,

CommentWorkflow best practices and recipes

How do I stop Account Names from automatically becoming tagged under "Tags"?

 

View comment · Posted Sep 27, 2022 · Kara Tringali

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