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Joe Little
Joined Feb 24, 2023
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Last activity Feb 13, 2025
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Latest activity by Joe Little
Joe Little commented,
I have seen many of these wants listed before. The addition of the below IVR Menu enhancement would make the Talk IVR much more flexible and useful. As it is there is very narrow functionality at the simple menu level.
1. At every IVR Menu level, let us set the timeout seconds and the time out count before going to the default path. This allows flexibility on menu greetings and avoids the requirements to fail digit entry multiple times before proceeding. It also allow situations where you want multiple greetings in a row.
2. Allow the IVR selection option to select both Sub menu options AND different IVR menus so we have total flexibility on how we build call flows.
Other more advanced features would be simple data dips and the ability to use logic on specific data points.
Thanks
View comment · Posted Dec 08, 2023 · Joe Little
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Joe Little commented,
This is such a basic feature. I know it has been asked for for many years. I don't think I am over stating this, but every other web base telephone system allows you to control the ring audio separately from the voice/call audio for the exact reasons mentioned numerous time in the previous comments. My team is just starting to use Talk now but this may be one of the biggest reasons we start to look elsewhere for call handling.
So adding my vote to getting this feature addressed ASAP. I'm not certain what would take precedence over this and why anyone would be against it.
View comment · Posted Feb 28, 2023 · Joe Little
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