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Gustavo Parra
Joined Oct 16, 2021
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Last activity Jan 22, 2025
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Latest activity by Gustavo Parra
Gustavo Parra commented,
I could display various Time Zones on my dashboard using the Formula below. However, with the new update it broke...grrrr
"" +DATE_FORMAT([Pacific Time Zone],"h:mm a") + ""+ " " +
"" +WEEKDAY([Pacific Time Zone]) + "" + " " +
LEFTPART(MONTH([Pacific Time Zone]),3) + " " +
DAY([Pacific Time Zone]) + ", " +
YEAR([Pacific Time Zone])
View comment · Posted Aug 11, 2023 · Gustavo Parra
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Gustavo Parra commented,
The Backlog History dataset is useless due limited attributes available.
View comment · Posted Jun 20, 2023 · Gustavo Parra
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Gustavo Parra commented,
We just noticed a bunch of our organizations failed to be created due to a sync issue. Not having alerts go out for this type of issue is truly unacceptable.
View comment · Posted Nov 02, 2022 · Gustavo Parra
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Gustavo Parra commented,
I enabled Drill In in both the Report and Interaction Options, but people I share the dashboard with don't see the Drill In option when clicking on KPIs or any other numbers on the dash.
View comment · Posted Jul 12, 2022 · Gustavo Parra
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Gustavo Parra commented,
e-Services, how did you color-code your columns?
View comment · Posted Jul 08, 2022 · Gustavo Parra
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Gustavo Parra commented,
I agree with Francis - the Backlog Dataset is practically useless if we are unable to further filter on more ticket data.
View comment · Posted Nov 01, 2021 · Gustavo Parra
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Gustavo Parra commented,
Hi - can you please give an example of how you would add this formula for Response based SLAs?
View comment · Posted Oct 08, 2021 · Gustavo Parra
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