Eden Davis
Constantly pushing to understand and improve the support world for AEC and Construction Cloud customers. As Zendesk Admins in the reseller space, we face unique challenges when it comes to integrating and optimizing data. If you're interested in Customer Experience and Support, Zendesk, and the AEC/Construction Cloud Industry - please follow me!
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Total activity42
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Last activity
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Activity overview
Latest activity by Eden Davis-
Eden Davis commented,
Hi Karen, are there any updates on this since March? Thanks!
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Eden Davis commented,
I needed similar functionality for requested articles so I wrote a guide for the steps I use to achieve this here: Automatically Set a Due Date for Tasks Using Custom Fields - I hope it helps someo...
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Eden Davis created a post,
Add "Manage Labels" to the Arrange Content Section of Guide Admin
Currently, we can only manage content tags (Managing content tags) or change the applied labels for articles in bulk (Changing article labels in bulk on multiple articles). We need the ability to ...
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Eden Davis commented,
+1 We need this ability. In general, we need more specific features to have mirrored functionality. If it can be done in a macro, it should be be possible to do it in a trigger, or automation, and ...