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Kristina King

Joined Oct 16, 2021

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Last activity Apr 12, 2024

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Latest activity by Kristina King

Kristina King commented,

CommentDeveloper updates

Hi! Can you clarify “Redaction of comments in closed tickets” for me? Based on the previous bullet point “Permanently removes words, strings, or attachments from a ticket comment, ” it sounds like we can use this endpoint to delete attachments from comments in closed tickets. However, I've seen other articles/discussions in the help center that indicate attachments can only be deleted from Solved tickets before they permanently close.

Can you confirm if this endpoint allows for attachment deletion of long-closed tickets? 

Thanks!

View comment · Posted Apr 12, 2024 · Kristina King

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