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Lifen Li

Joined Aug 05, 2023

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Last activity Aug 05, 2023

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Latest activity by Lifen Li

Lifen Li commented,

CommentTicket basics

Hello, we have like 9K incident tickets linked to a problem ticket. Is there anyway to easily reopen the incident tickets with one click? It took us 2 hours to set them back to reopen again when we wanted to update the customers.

Will it work if I send a reply in the problem ticket with the problem ticket and incident tickets status being "solved"? 

View comment · Edited Aug 05, 2023 · Lifen Li

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