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Shruti

Joined Feb 22, 2023

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Last activity Jul 31, 2024

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ACTIVITY OVERVIEW

Latest activity by Shruti

Shruti commented,

Community comment Feedback - Ticketing system (Support)

I also get asked this question from my team members. Hope to have options to customize the order of the status soon.. Thanks!

View comment · Posted Jul 31, 2024 · Shruti

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Shruti commented,

Community comment Q&A - Objects, workspaces, and rules

If this helps anyone:
The above workarounds did not work for us. But changing the Condition to "Ticket > Is > Updated" did the job for us.

Thanks!

View comment · Posted Dec 01, 2023 · Shruti

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Shruti commented,

Community comment Q&A - Objects, workspaces, and rules

Thank you all.

View comment · Posted Sep 25, 2023 · Shruti

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Shruti commented,

Community comment Q&A - Objects, workspaces, and rules

Carlota Bergillos, Ollie - Thank you so much for your guidance. I think we are trying similar approach but not sure if it's good to apply? Please confirm this trigger works for you, we will activate this to try. Thanks!

View comment · Posted Sep 22, 2023 · Shruti

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Shruti commented,

Community comment Q&A - Objects, workspaces, and rules

Ollie, Carlota Bergillos could you please let me know if you have two tiggers for this? If yes, then what's the second trigger? Right now I am only able to add the tag. 
Note: Our tickets are set to be manually closed by agents not automatically.

View comment · Posted Sep 21, 2023 · Shruti

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Shruti commented,

Community comment Feedback - Ticketing system (Support)

++ it's weird not having multi-select entry in the web widget but it is available under submit a request form. It would be helpful if the option is added.

View comment · Edited Aug 14, 2023 · Shruti

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Shruti commented,

CommentTicket management

Hi Team,
Just wondering how the satisfaction survey works for Shared tickets. Has anyone tested that?

Thanks!

View comment · Posted Apr 04, 2023 · Shruti

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