Shruti

1. Community
2. Zendesk Suite Q&A
3. Bad rated ticket reopen on Agent's queue

Thank you all.

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• Shruti
• Created September 25, 2023 18:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Bad rated ticket reopen on Agent's queue

Carlota Bergillos, Ollie - Thank you so much for your guidance. I think we are trying similar approach but not sure if it's good to apply? Please confirm this trigger works for you, we will activat...

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• Shruti
• Created September 22, 2023 17:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Bad rated ticket reopen on Agent's queue

Ollie, Carlota Bergillos could you please let me know if you have two tiggers for this? If yes, then what's the second trigger? Right now I am only able to add the tag. Note: Our tickets are set to...

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• Shruti
• Created September 21, 2023 17:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-select field cannot be added to the web widget

++ it's weird not having multi-select entry in the web widget but it is available under submit a request form. It would be helpful if the option is added.

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• Shruti
• Edited August 14, 2023 07:50
• 0 votes

1. Support
2. ...
3. Ticket management
4. Sharing tickets with other Support accounts

Hi Team,Just wondering how the satisfaction survey works for Shared tickets. Has anyone tested that? Thanks!

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• Shruti
• Created April 04, 2023 16:44
• 0 votes