Jane Sullivan

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple brands ticket numbering

We have just implemented our system and our business partners are getting our ticket numbers confused with their own ticket numbering system.  It would be great to have the ability to add a prefix ...

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• Jane Sullivan
• Created March 12, 2022 19:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New field type: Time

Having a timestamp on a field is integral to our business.  We are currently using the below regular expression for date/time format of: DD-MM-YY HH:MM\b(3[01]|[12][0-9]|0[1-9])-(1[0-2]|0[1-9])-[0-...

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• Jane Sullivan
• Created February 10, 2022 03:43
• 2 votes

1. Support
2. ...
3. Ticket management
4. Editing brands

Hi Jennifer.  The instructions for changing the Agent brand don't work as there is no Subdomain section under Appearance > Branding.  Can you please confirm the  correct process?

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• Jane Sullivan
• Created January 31, 2022 09:30
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Hi Zendesk team.  Do you have an update on the progress of this work please?

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• Jane Sullivan
• Created January 31, 2022 04:05
• 3 votes