Recent searches


No recent searches

Kristine Hancock's Avatar

Kristine Hancock

Joined Jun 02, 2023

·

Last activity Jan 20, 2025

Following

0

Followers

0

Total activity

6

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Kristine Hancock

Kristine Hancock commented,

CommentTicket management

If I use the Filter for a few minutes to isolate certain tickets with a Hold status, am I affecting the view display of fellow agents at the same time? 

 

(is the Filter view specific to just me?)

View comment · Posted Jan 20, 2025 · Kristine Hancock

0

Followers

0

Votes

0

Comments


Kristine Hancock commented,

Community comment Q&A - Reporting and analytics

Rich Shupe I'm sorry but Ahmed's solution has been deleted for some reason. Let me play around with some Explore queries this week to try and arrive at it myself again. It was a year and a half ago and I cannot recall what Ahmed offered me off the top of my head. I'll be back …

View comment · Posted Nov 20, 2024 · Kristine Hancock

0

Followers

0

Votes

0

Comments


Kristine Hancock commented,

Community comment Q&A - Reporting and analytics

Ahmed Zaid You saved me. Thank you so much. 

View comment · Posted Jun 03, 2023 · Kristine Hancock

0

Followers

0

Votes

0

Comments


Kristine Hancock created a post,

Post Q&A - Reporting and analytics

Hello, 

I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in a calendar year format, despite the specified date range commencing Jul 1. 

Similarly, when I try the Ticket Solved by Quarter feature, it interprets Q1 as January, not July. 

How can I instruct the query to display the bar graph with July as the first month of the year rather than January?

Thank you for any insights. 

Posted Jun 02, 2023 · Kristine Hancock

0

Followers

3

Votes

4

Comments