Recent searches


No recent searches

Marc Greenfield's Avatar

Marc Greenfield

Joined Sep 29, 2022

·

Last activity Feb 13, 2023

Following

0

Followers

0

Total activity

4

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Marc Greenfield

Marc Greenfield commented,

CommentMeasuring success

Can you please define what is classified as 'New' in the backlog report? We have a pretty stringent process for ensuring all tickets are assigned to an agent at the end of our business hours as defined in Zendesk, yet I typically see tickets with the New status in our backlog report. Is this defined as tickets that were received as New at any time on that specific day? I am trying to understand better how these metrics are defined to see if we have a process issue on our service desk that I am not seeing.

 

Thanks,

View comment · Posted Feb 13, 2023 · Marc Greenfield

0

Followers

1

Vote

0

Comments


Marc Greenfield commented,

Community comment Feedback - Ticketing system (Support)

+1. Please add this feature!

View comment · Posted Sep 29, 2022 · Marc Greenfield

0

Followers

3

Votes

0

Comments