Tom Hrock

@...  Thanx Charles.  Unfortunately, I do not have a Devs/Engineering team.  If this can be done by an Administrator such as myself, would it be possible to provide explicit step by step instructions on where to go and how to perform the end point steps shown in the comment above?   If you can also provide the breadcrumbs to the 'Help Center API" that would be helpful as well.

Any additional information you can provide would be greatly appreciated.

Thank you.

Excellent.  Thank you Sam for your response.

Would you mind sharing how you did this?  Please note that I do not have a programmer on my team and I do not know how to script or use JSON.   If there is any way to set up a basic version that would just require the voter to add a comment with just Administrator configuration functions, that would be fantastic.

We have several articles with down votes which we'd love to improve.  The problem is that since there is no mechanism to require a user to leave a comment, we are at a loss for understanding why the user has rated the article that way.  Zendesk support said that they would consider creating an Admin setting where a comment could be required for any sort of Down vote.  In the mean time, besides reviewing the article in great detail, would love to get feedback on how other companies are addressing their article down votes.

I am just an Administrator and not a programmer.  And therefore I know nothing about JSON or coding.  Is there an easy way to clear vote counts via some sort of Admin configuration or setting changes?