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Levi Walker

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Levi Walker commented,

CommentService Level Agreements (SLA), macros, and CSAT

Does this work on closed tickets, or only tickets that can be re-opened?

We had a user accidentally choose the wrong option, then the ticket closed. I was going to send this over to them, but I can no longer open/change the ticket.

Thanks,

View comment · Posted Aug 03, 2021 · Levi Walker

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