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Michael Davenport

Joined Mar 31, 2022

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Last activity Jul 26, 2024

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ACTIVITY OVERVIEW

Latest activity by Michael Davenport

Michael Davenport commented,

Community comment Feedback - Ticketing system (Support)

Thanks Matthias! 

Yeah, the latest Zendesk changes left me wondering if Greasemonkey (and its ilk) are still a thing. I didn't want to go down that path, but I will if I must.

View comment · Posted Jul 26, 2024 · Michael Davenport

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Michael Davenport commented,

Community comment Feedback - Ticketing system (Support)

I get what Zendesk is going for here. “Oh, let's make our Ticket Conversations look the same as live chat, with its message bubbles.”

 

And it reminds me of the Windows 8 mentality. “Oh, let's make our desktop OS look the same as a tablet OS and put tiles everywhere.”

I get the drive to unify visual grammar, but sometimes there are different form factors and different use cases and the interface is different for good reason.

View comment · Posted Jul 25, 2024 · Michael Davenport

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Michael Davenport commented,

Community comment Feedback - Ticketing system (Support)

We're talking about the forced background colours in ticket conversations, right? The one introducted in this update?

 

I agree. It is HIDEOUS

 

The particular problem I have, is Zendesk tickets map to email, right? (Zendesk is pretty good at this and most of our clients use this.) The light cyan background doesn't play nice with how many of our clients have built their email signatures, and the result is this ugly, ugly trapped white space. (It is different for every email signature, too. Very distracting.)

 

I don't want to go around and tell all of my clients to fix their email signatures to have proper transparency. I want Zendesk to revert this “feature”. 

 

Redacted example. Check out that trapped white space!

View comment · Posted Jul 25, 2024 · Michael Davenport

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Michael Davenport commented,

CommentTicket basics

Rich-content formatting inside code blocks is not supported.

Is there any plan to re-add this functionality, which the old editor had? Bolding the relevant line in a short code/text snippet was useful for flagging problems, while also presenting them in-context.

View comment · Posted Mar 31, 2022 · Michael Davenport

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